No More Hit And Miss Service Levels, Or Dealing With Contractors Who Want To Get Away With The Bare Minimum…
We may not be small anymore, but we’re still a family-run business, and having integrity in everything we do is vitally important. This means that we will always go the extra mile to ensure that you are delighted with the service you receive. Here are three examples…
Keeping Tenants Happy
We understand your responsibility to keep your tenants happy – so you don’t have a high turnover. If they are in a nice, clean, warm, environment, they are likely to be happier and pay their rent without complaints.
So we will take the time and trouble to talk to your tenants – and make sure that everything about the communal areas is tidy, hygienic, and safe. We’re focused on delivering that for you because it’s the best way to reduce complaints and hassle, and because it’s just good business practice for us – happy tenants means happy Clients, and that means good repeat business – so we all win!
Fast Response In An Emergency
Recently, we were contacted by a Client who is a major utility company. Their electricity generators had been shut down at a cost of £10K per hour in lost revenue.
We responded immediately and took a Mobile Elevated Work Platform from Cardiff to Farnborough to the power plant run by Welsh Power. They had six massive turbines that are water-cooled by rain-water collected from the guttering.
Because gutters were blocked, the turbines had to be shut down, but using the appropriate equipment we were able to clear the blockages, and have them up and running again within just 24 hours of being contacted.
Following Correct Protocols For Legal Compliance
A key area where we protect our Clients’ reputations and minimize exposure to risk, is the correct management of traffic and pedestrians during building works.
We use our long experience to submit legally compliant designs and proposals to gain council approval. For example, a recent project involving the Pontypridd main gyratory road involved moving pedestrian pavements, as well as managing a very busy traffic flow.
Correctly applying all appropriate protocols included using poster notices weeks in advance of the project beginning, and closely monitoring and managing pedestrian and vehicle traffic flow at different periods of the day.
The bottom line is that you can rely on our integrity and our desire to pay attention to all of the fine details, so that we can take away the worry, and make your life less stressful.
[Insert good Client testimonials here to prove that we deliver on our promises]
Let’s have a chat about how we can help you by taking responsibility for your soft services projects, and deliver a 100% reliable, attentive service. We’ll run you through our typical Service Level Agreements and explain how our comprehensive Risk Assessments and Method Statements will protect your reputation, and minimise any potential risks.